Every client moves through the same five stages. What changes is how much of each stage they do themselves. The order is fixed because each stage produces the input the next stage needs.
Steward delivers on two service tracks. They are not alternatives and they are not simultaneous — the Governance Track always runs first, because the maturity assessment produces the organizational data map that makes the Analytics Track's KPI design accurate and grounded. Running them in reverse produces a weaker analytics product.
A client who arrives asking for a dashboard is routed back through Assess and Define first — building analytics on undefined metrics produces a dashboard nobody trusts and nobody uses. This is a design principle, not a sales tactic.
The self-serve floor. A client can buy any Bronze product on day one and get value without ever speaking to SSA. These are also what the client returns to during every later layer.
The pivot point of the whole catalog. Everything above this layer is scoped by what the assessment returns — which is why the assessment is the front door and not an upsell.
Governance is built against known gaps. Metrics can only be standardized once the words underneath them are agreed. Analytics is built on the definitions established below it.
Escalation is client-initiated, not upsold. The Bronze structure is designed to create the conditions under which a client self-identifies the need for the data product, then the analysis, then the implementation support. A client moves up when they hit the ceiling of what the current tier can tell them — not when they are asked to.
46 questions. 7 domains. 15–20 minutes. Your results will tell you exactly where to focus — and whether Bronze, Silver, or a different path is the right next step.